FOR DOCTORS, CLINICS, HOSPITALS, LABS, IMAGING CENTRES, PHARMACIES AND OPTICAL SHOPS
Look after patient details the way the new law expects.
From 13 May 2027, a new law, the DPDP Act, covers every practice that keeps patient details on a computer, phone or app. Size doesn't matter. Neri gets your practice ready, hands everything over to you and stays on call.
THE DATE TO KNOW
13
MAY 2027
New rules start for every practice
Already today: patient records are protected under the IT Act. If they leak through carelessness, the practice can be made to pay compensation.
Where patient details turn up in a normal day
Each of these is ordinary. Under the new law, each one needs looking after.
What the new law asks of every practice
The main duties, in plain words.
01
Tell patients
What details you collect and why
02
Ask clearly
And be able to show they agreed
03
Keep it safe
On your systems and your vendors'
04
Put vendors in writing
Anyone who handles your data for you
05
Name a contact
Someone patients can ask about their details
06
Let patients see and correct
Their details, when they ask
07
Answer complaints
Within a time you have told patients
08
Report leaks
To patients and the Data Protection Board
What it could cost
Up to
₹250 cr
Not keeping patient data safe
Up to
₹200 cr
Not reporting a leak
Up to
₹50 cr
Breaking any other rule of the Act
Up to
₹50,000
Running a clinic without registration (Tamil Nadu)
These are the highest amounts allowed. The Board must look at how serious it was, what data was involved and what the practice did about it.
What we do
One team for the new data law, clinic tech and day-to-day running. Pick any service on its own; each has a fixed fee, quoted after the free check.
Getting ready for the law
- Patient data set-up DPDPPatients told, and their agreement on record, the way the law asks.
- Patient Privacy Contact DPDPA named person patients can ask about their details. We can be that person.
- TN CEA records, DPDP-aligned TN CEA DPDPThe records Tamil Nadu requires, kept in a way that also meets the new law.
- Outside services register DPDPEvery company that touches your patient data, accounted for.
- Records register DPDPA clear list of what you keep, for as long as you decide.
- Staff trainingStaff who know how to handle patient details, with a record to show it.
- Breach drillReady if data is ever lost or leaked.
Tech for patients
- 24×7 online receptionClinic questions answered day and night. No medical advice.
- Online booking and requestsPatients book online, and your staff confirm.
- Live queue displayPatients see their turn coming, privately.
- QR check-inQuicker check-in at the front desk.
- Clinic websiteA fast website with no tracking, carrying what the law asks you to publish.
- Reminders and follow-upsMessages patients agreed to get, with an easy way to stop them.
- Leaflets and review repliesPatient leaflets, and replies to online reviews that keep details private.
Running the practice
- Moving to digital recordsFrom paper to records software, without losing what you have.
- Teleconsultation set-up IMCVideo consultations that fit the national guidelines.
- Digital health onboardingYour practice and doctors on the national digital health registry.
- Privacy tech hygiene DPDPComputers and accounts that keep patient data safe.
- Staff and stock toolsRotas, daily tasks and stock in one place.
- Complaints and feedbackEvery complaint and comment followed up.
- Practice dashboardA monthly picture of how the practice is doing, from counts, not patient records.
Also available
Ongoing care: we stay on call after set-up, with a yearly review. Help with legal matters: we organise your papers and join meetings with your advocate as your coordinator. Updates: short, plain notes when the rules change.
Something else in mind?
Tell us what you need. We'll say whether we can build it and what it costs.
What a template or an AI tool can't do
Anyone can look up what the law says. The hard part is making it real in a busy practice, and keeping it that way.
Done inside your practice
We set things up in your own software, computers and website, not just hand you a document.
We follow up with your vendors
Software and service companies can be slow to answer. We keep at it until it's settled.
Your staff, trained by people
Front desk and clinical staff learn from us directly, in English or Tamil.
Someone to call
When a patient complains or data goes missing, you reach a person who knows your practice.
Doctors on the team
Our clinical advisors know how a practice actually runs day to day.
No extra salary
The law, the tech and the running of the practice, from one team at a fixed fee per service.
How it works
- Free checkAnswer a few questions below and see where you stand.
- Fixed quoteOne price for the services you pick. No hourly bills.
- We set it upIn accounts your practice owns. We train your staff and hand over.
- We stay on callFor questions, changes and anything that goes wrong.
Your practice owns every account, and we never hold your patient records. How we handle data
Free readiness check
Twelve yes-or-no questions, about three minutes. You'll see which areas of your practice need attention. Your answers stay on this device; nothing is sent unless you choose to email us.
Team
Dr Murali Ariga
MS, DNB, FAICO, PGDMLE
Senior Consultant Ophthalmologist
Clinical Advisor
Dr N. Sathian
MBBS, MS (Ophthalmology)
Clinical Advisor
Tarun Murali
BA, LLB, LLM
IP, tech and data privacy consultant
Join the waitlist
We're taking on a small number of practices. Send us a short email and we'll get in touch.
What to include
- Your name and your practice's name
- City, and the type of practice
- A phone number, if you'd like a call
- Which services interest you, if you know
Please don't send patient records or ID documents by email.
Contact
hello@nerihealth.inWe reply within 7 working days.